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Help centre/Accounts and sign-in

Accounts and sign-in

Passwords, two-factor authentication and getting back in.

How-to guides

  • Reset or change your passwordForgotten it, or want a new one: both take a minute.
  • Set up two-factor authenticationAdd a code from your phone to every sign-in, and keep recovery codes in case you lose it.

Frequently asked questions

  • Why is my account locked?Too many wrong passwords pause sign-in for 15 minutes; the email we send can unlock it straight away.

Other topics

  • Getting started
  • User guide
  • Multi-site and WAN
  • Import and export
  • Sharing and teams
  • Plans and billing
  • Security and privacy
  • API and integrations

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