ApexDiagramBeta

Terms of service

Last updated 10 October 2026.

1. Agreement

By creating an account you agree to these terms on behalf of yourself and, if you create or join an organisation, on behalf of that organisation. If you do not agree, do not use the service. The service is provided by ApexDiagram (“we”).

2. Beta service

ApexDiagram is in beta. That means:

  • Features may change, move between plans, or be removed, sometimes with little notice, as we learn from how the service is used.
  • The service may contain bugs, behave unexpectedly, or be unavailable at times. There is no uptime commitment or service-level agreement during the beta.
  • We take care of your data, back it up and never delete it on purpose, but beta software carries a higher risk of error. Keep your own exports (JSON, YAML or draw.io) of any diagram you cannot afford to lose, and do not rely on ApexDiagram as the only record of a production or safety-critical network.
  • Plan limits during the beta may differ from those after it. A lifetime licence bought during the beta keeps the terms it was sold on.

We will announce the end of the beta in the app and by email. These terms continue to apply after it, as updated at that time.

3. Accounts and organisations

You must give accurate details and keep your password and API keys secret. An organisation’s owner is responsible for who they add and what roles they give. You are responsible for activity under your account and your API keys, including activity by AI assistants you connect through the MCP server.

4. Your content

You own the diagrams, documentation, attachments and symbols you store. You grant us the licence needed to store, process and display them to provide the service, and to the people you share them with. You are responsible for having the right to store that content, including any personal data or confidential network information in it.

5. Acceptable use

  • Do not use the service to document, plan or support unauthorised access to networks you do not own or administer.
  • Do not upload malware, attempt to bypass organisation isolation, or probe the service beyond normal use.
  • Do not resell the service or share one account between several people; use members and roles instead.
  • Respect plan limits. They are enforced by the software and described on the pricing page.

6. Plans and payment

The Free plan is free.

Lifetime deal. During the beta we offer a lifetime licence: one payment, processed by Stripe with applicable taxes added at checkout, that puts one organisation on the Team plan with no further charge for that plan. “Lifetime” means for as long as ApexDiagram offers the service. The licence covers one organisation, includes features later added to the Team plan, and cannot be transferred to another organisation or person. The price and what the licence includes are as shown on the pricing page at the time you buy.

Regular plans. The regular paid plans have not started. Before they do, their prices, billing periods and refund terms will be published on the pricing page, and they will apply from the date you upgrade.

Refunds. You can ask for a full refund of a lifetime licence within 30 days of buying it by writing to info@apexdiagram.com from the address that paid or from the organisation’s owner account. On refund the organisation returns to the Free plan; its diagrams are kept, and any over the Free plan’s limits become read-only until you make room. Nothing in these terms limits rights you have under the Australian Consumer Law or other consumer protection law that cannot be excluded. We may change plan limits with 30 days’ notice; a change does not reduce what a lifetime licence already bought includes.

7. Availability and changes

We aim for the service to be available continuously but do not guarantee it. We may change or withdraw features with reasonable notice. You can export your data at any time.

8. AI features

The AI architect produces suggestions from your description; you are responsible for reviewing what it did, which is why every run saves a version and appears in the audit trail. Output may be wrong. Do not rely on it for safety-critical OT changes without review.

9. Feedback

We welcome feedback, through the in-app Feedback button, support tickets or email. You are not obliged to give any. If you do, we may use it to improve the service without owing you anything for it, and we will not publish it with your name without asking.

10. Termination

You can delete your account or organisation at any time. We may suspend or terminate accounts that break these terms, with notice where practical. On termination we delete your data as described in the privacy policy, after giving you a reasonable opportunity to export it.

11. Warranties and liability

The service is provided “as is” and, during the beta, “as available”. To the extent permitted by law we exclude all implied warranties and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim, or $100 if you paid nothing. Nothing in these terms limits liability that cannot be limited by law.

12. Governing law

These terms are governed by the laws of Australia. Disputes go to the courts of Australia.

13. Contact

info@apexdiagram.com.