Upgrade, change or cancel your plan

Only an organisation's owners can change its plan.

Upgrade

1. Open your profile menu (top right) and choose Billing and invoices.
2. In the plan section, choose Monthly or Yearly (yearly saves 17%).
3. Click Upgrade to Team (or Upgrade to MSP) and pay in Stripe Checkout.

The plan changes as soon as Stripe confirms the payment, usually within a few seconds. Refresh the page if it hasn't changed yet.

Your subscription, card and invoices

Below the plan section, Billing and invoices shows what you are paying for (seats, and for service providers the base and extra client organisations), when it renews, the card on file and what the next invoice will come to, including prorations for seats added or removed. Every invoice is listed with a View link (Stripe's page for the invoice, with the receipt) and a PDF link; an unpaid one shows Pay instead. Owners and admins see this; other members see the plan only.

Change card or cancel

Owners have Change card and Cancel subscription beside the subscription. Each opens the Stripe billing portal on that step and brings you back here when it is done. Manage billing in the plan section opens the portal's front page for everything else (billing address, tax ID, email for receipts).

Changes are prorated. Cancelling keeps the plan until the end of the period you've paid for; the page shows the end date.

A payment failed

The plan section shows Payment overdue. Stripe retries for two weeks. To keep the plan, click Change card.

Discounts

Non-profits and schools get 50% off Team on request, and open-source projects get Team free. Ask at info@apexdiagram.com.

Organisations on the lifetime deal have nothing to renew or cancel.