The outage that started with an old network diagram

A composite story of a small-office outage: a static IP inside the DHCP pool, a diagram that was two years behind, and the four hours it cost. What would have caught it.

ApexDiagram3 min read

What belongs in an MSP network handover pack

Whether you are taking on a client or handing one over, these are the documents that make the first week painless, as a checklist with what each one is for.

ApexDiagram3 min read

Your network diagram is already wrong

Six things that go wrong with network diagrams drawn in Visio, Lucidchart or draw.io, and what a diagram that is a record instead of a picture does about each.

ApexDiagram4 min read

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